Privacy Policy

Last updated: September 28, 2018

PLEASE READ THE TERMS AND CONDITIONS OF VISADONE BEFORE USING THE SERVICE

By using the Visadone site, you agree on delivering your passport application and other personal documents to Visadone.com and Visadone services. You acknowledge reading and accepting the terms and conditions set by the company and agree not to violate the policies.  

By using the site, you convey upon agreeing to these Terms & Conditions. If you do not agree with the terms mentioned in the agreement then please direct your complaints to our Contact Us page. Any sort of failure on accepting the Terms & Conditions may result in taking legal action and your ability to use the Visadone site in future. Our site will modify the Terms & Conditions from time to time. It is requested to go through the agreement whenever you are accessing the site.  Visadone, in its sole discretion, may change, amend, cancel or withdraw any or all of the terms and conditions mentioned herein at any time without any prior notice.


Refund Policy.

In case you cancel the service you may qualify for a refund of under the below circumstances.

  1. In case your application could not be processed/submitted to the decision making office after checking of documents/appointments taken, (e.g. Extra documents could not be provided, plan is cancelled), only Embassy fees will be refunded.
  2. In case the application is with the decision making office and additional documents are requested, however the same could not be provided then no fees will be refunded.
  3. No fees will be refunded incase the visa is rejected or cancelled after submission at the decision making office.
  4. E-visas are non-refundable.

You may cancel by making the use of Delete/Cancel function in your account either by calling our customer service or when logged in. 


Processing Time.

The processing time for your visa depends on the approximate processing time provided by the Consulates or the Embassy, under normal conditions. Processing time is calculated from the submission date of your documents to the Consulate or the Embassy. If the Embassy or the Consulate requests for additional documents, the time will be delayed. Visadone.com will not be responsible for delays, financial, cancellation or other losses because of the delay or denial in the process. Fees regarding service, courier, embassy and shipping charges will not be refunded because of any denial or delay in the service. 


Payments.

You agree to pay all the shipping charges and applicable taxes related to the purchase of service or any product. The fees and requirements related to the processing of visas, including application forms, embassy consular fees and documents for visa issuance, is subjected change without any prior notice.


Shipping. 

Visadone.com uses professional courier agencies for shipping consignments. Visadone makes use of standard packing materials provided by shipping agencies. Visadone takes every reasonable precaution while handling the documents of the applicant/s and shall not be liable in any manner whatsoever to the applicant/s for any documents which are lost in transit by accident, theft, natural calamities (act of god) or any other reason outside the control of, or not arising out of a wilful default of Visadone and also if documents are handed over directly to the applicant/s.

It is requested of our client to opt for service which provides the real time tracking of the packages. Visadone will not be responsible for mistakes or failures caused by the shipping companies. Visadone does not warrant any guarantees or claims made by the shipping companies for the service quality, availability, delivering time and other such claims. 


Service Description.

Our company describes clearly the services mentioned on the website. We do not warrant any of the statements to be the most correct. Embassy or Consulates tend to change their requirements without warnings and changes can take effect immediately. Our clients agree to hold Visadone non-dangerous, if the mentioned description on the site becomes inaccurate. In addition, Visadone will not be responsible for mistakes, prices, processing dates and time, other details provided on the website. 


Service. 

Requirements and fees will be subject to change without any prior notice. The application forms and any other documents required for the visa will be subject to change without any prior notice. Embassy and Consulate may request for additional documents or can decline your visa issuance with or without giving the reason for rejection. The processing time for visa applications are based on the respective Embassy/Consulate/High commission along with the time taken by shipping delivery companies. We will not be responsible for any cancellations, delays, financial and other losses because of the delay or denial in the processing. Visadone has the right to decline the processing of documents for any reason. 


Conditions. 

User Conduct: You are responsible for all the personal information given to us for the Service. You agree not to use the visa service in any illegal manner. When we send the travel document for any country you are applying for, it is crucial for you to immediately verify all the documental information. The travel document is sent by email. A Document Advisor will not be held responsible for the clients who do not receive the email because of the spam or incorrect spelling of your email address. To extent the service, you may be required to provide Document Advisor the information dealing with your payments. You will have to update your account information if any changes occur. We reserve the right to change the prices.  


Privacy. 

Please direct yourself to our Privacy Policy, wherein you also agree to the policy.


Communications. 

By using the site, you agree on giving us the permission to contact you via email or message and other electronic or non-electronic communication form for the purpose which includes promotional or marketing materials. 


Copyrights. 

Visadone takes every step to follow the rules of honouring the rights of intellectual property.  You agree to hold Visadone free of any liability and responsibility raised from alleged or actual violation of intellectual rights. You hereby agree to notify the company of any violation on an immediate basis. You also agree to allow the company consistent time for investigating and responding to any of the accusations or before going any further with taking a legal action. 


Termination. 

We can terminate your ability to access the site. We can also decline the processing of our client’s documents for specific reasons. 


Restrictions. 

Visadone sites should be used by individuals above 18 years of age. You cannot use the site for other purposes. If you submit any documents on our site, you agree on not posting or distributing schemes, spam letters, virus or any other harmful components which can violate the intellectual property rights or copyright of any individual or entity.  


Agreement. 

You agree to all the terms and conditions included in the agreement. 


Privacy Policy

It is the policy of Visadone to protect and preserve the privacy of its users and customers. As a general rule, we do not collect Personal Information about the customer when you visit the site. The confidentiality of the information that a customer provides are subject to conditions described below. You can generally visit the site without revealing Personal Information, unless you choose to provide such information. To demonstrate our commitment towards privacy, we encourage all of our current and prospective users to read the Privacy Policy carefully. Under exceptional circumstances, the data could be shared with government agencies, but this will be done only after following the due process.

This privacy statement discloses about the information that we gather, how we use it, and how to correct or change it. Be assured that we will not disclose personal Information to third parties without your consent. Visadone reserves the right to expand and/or modify this Statement at any time.

Security : Visadone has pledged to provide the highest level of security and privacy to its user. All transactions of users’ authentication including credit cards processing are processed using SSL (Secure Socket Layer) technology, supported by your browser, which encrypts all information that is sent to us. Every precaution is taken by us to protect personal information from loss, misuse, unauthorized access, disclosure, alteration or destruction by implementing policies and procedures.

Information : Accurate measures are taken to ensure that the information provided is recorded accurately and completely. The information gathered from/about customers is used exclusively for the purpose of providing better service. Any information provided by the customer is completely confidential and will be protected from unauthorized use.

Financial transactions : All the credit card transactions are processed with the aid of one of the major third-party credit card processing companies. All the information is encrypted and is used only to complete the appropriate transactions.

Cookies : Visadone may use cookies to recognize the clients who visit the site. That allows us to customize their experience on our website. For this, you may need to have cookies "turned on" or enabled in the browser you use in order to register. Also, you can choose to disable cookies you still will be able to navigate the site. Cookies do not store any personal information. Visadone may display the links or advertisement of /to other sites and companies that may also use cookies. In such cases, Visadone cannot be held responsible for any and all information that these parties collect through the use of cookies.

Disclaimer : Communication over the Internet as well as applications used to provide services over the Internet are subject to various security risks. In no event shall Visadone be responsible for any damages or losses whatsoever, direct or indirect, incidental or consequential, special or punitive, arising from or relating to the unauthorized use, change, deletion or exposure of any information, confidential or not, resulting from unauthorized breaking into the system or any other breach of security, or system failure. Visadone hereby disclaims all warranties with regard to the hardware and software used to provide security and support this web site including all implied warranties, fitness for a particular purpose and incidental, special, direct or consequential damages. Accordingly, Visadone, its officers and employees, partners, affiliates, subsidiaries, successors and assigns, and its third-party agents shall not, directly or indirectly, be liable, in any way, to you or any other person for any inaccuracies, misuse, errors, third party interceptions, viruses, or hacker attacks resulting in loss of data or services including, but not limited to errors or interruptions in the transmission or delivery of services. Visadone contains links to other sites. These links are provided exclusively for information purposes and to assist in locating other Internet resources. Therefore, we are not responsible for the privacy practices or the content of such web sites.

It must be noted that the grant or refusal of the visa is at the sole discretion of the respective Embassy/High commission/Consulate and Visadone is neither involved in the process nor is liable or responsible in any manner whatsoever for any delay in processing or grant or rejection of the visa application of any applicant by the respective Embassy/High commission/Consulate, which reserves the right to ask for further documentation and to refuse the visa application.

Visadone takes every reasonable precaution while handling the documents of the applicant/s and shall not be liable in any manner whatsoever to the applicant/s for any documents which are lost in transit by accident, theft, natural calamities (act of god) or any other reason outside the control of, or not arising out of a wilful default of Visadone and also if documents are handed over directly to the applicant/s.

Visadone, in its sole discretion, may change, amend, cancel or withdraw any or all of the terms and conditions mentioned herein at any time without any prior notice. No employee of Visadone has any authority whatsoever to change / amend / amplify or withdraw any or all of the terms and conditions mentioned herein without the prior written approval of Visadone.

These terms and conditions shall be governed and construed in accordance with the laws of India. Any claims or disputes arising in relation to the services provided by Visadone to the applicant shall be subject to the exclusive jurisdiction of the courts in United Arab Emirates.

The applicant hereby accepts and confirms that the applicant and/or his/her representative, prior to submitting the visa application, has read, understood and agreed to be bound by, without limitation or qualification, all of the terms, conditions and details provided herein.

Summary : By accessing this site and using its services, you unconditionally agree with the terms of this Privacy Statement and our Terms & Conditions. You agree to comply with the terms that govern the use of this site and its services and that also govern all information provided by you and other users of Visadone.com. If you do not agree to all or any of the terms of this Privacy Statement, please do not use this site.